StepprLooking for a Stonly alternative?
An interactive step-by-step guide, knowledge-base, and self-service support platform - built more for ticket deflection than pure product onboarding.
Stonly is a self-service support and knowledge-base platform built around interactive, branching guides and ticket deflection, with product tours and checklists as part of a broader help suite. It bills on monthly guide views rather than a fixed MAU cap, which suits support-heavy use but makes cost harder to forecast. Steppr trades that breadth for simple, transparent pricing focused on in-app onboarding.
Starter plan, monthly billing, hard cap. 7-day trial with no card. Annual billing offers two months free; Growth plan adds event triggers and 10,000 MAU.
Stonly's distinguishing trait is that it bills on monthly GUIDE VIEWS (an external user opening a guide), not MAU or seats. There is a free Basic plan (400 guide views/mo, 5 guides, 1 seat). The paid Small Business plan is benchmarked around $199/mo billed annually for ~4,000 guide views; higher view tiers cost more. Exact paid prices are partly gated behind a demo on the live page, so verify directly.
Side-by-side
| Feature | Steppr | Stonly |
|---|---|---|
| Starting price | $29/mo (Starter, 2,500 MAU) | Free Basic; paid from ~$199/mo annual (benchmarked; partly gated) |
| Trial / commitment | 7-day trial, no card, monthly billing | 14-day trial of Small Business; monthly or annual (annual ~20% cheaper) |
| Usage / MAU model | Hard MAU cap - no overages | Billed on monthly GUIDE VIEWS, not MAU; re-opens count as more views |
| Tours, checklists, tooltips | Yes | Yes - tours, dynamic checklists, tooltips, hotspots |
| Banner + modal announcements | Yes (1st-class entity, three banner placements, optional CTA, dismiss state) | Yes - banners and contextual prompts |
| Resource Center launcher | Yes - tours, checklists, announcements, custom links | Yes - embeddable widget surfacing guides and self-service help |
| Event-based triggers | Yes (Growth+) | Yes - contextual triggers that surface guides |
| Surveys / NPS | No (post-MVP) | Yes (Enterprise tier) |
| Knowledge base | No | Yes - core strength; interactive KB with branching / decision trees |
| Analytics | Tour & checklist analytics only | Full-path guide analytics, completion tracking, content-impact metrics |
| No-code authoring | Click-to-build via ?steppr_edit=true (no extension) | Yes - no-code interactive guide builder, no extension |
- You want predictable fixed-price billing on a MAU cap, not variable per-guide-view costs.
- Your core need is in-app product tours, checklists, and announcements for onboarding - not support deflection.
- You want transparent public pricing and self-serve signup from $29/mo without talking to sales.
- You want a focused, lightweight onboarding tool rather than a broader support / knowledge-base suite.
- You want to deflect support tickets with interactive, branching step-by-step guides and decision trees.
- You need a full interactive knowledge base / help center, not just in-app onboarding.
- Your support team wants AI agent assist and deep integrations with Zendesk, Salesforce, Freshdesk, or Front.
- You value rich guide analytics and content-impact measurement on help content.
Both products evolve; if you spot a number that's out of date, email hello@steppr.io and we'll fix the page.