StepprHead to head
Pendo vs WalkMe
Both are capable onboarding tools - Pendo suits mid-market & enterprise product orgs, while WalkMe suits large enterprise DAP across many apps. Here's how they compare on pricing and features side by side - and where Steppr, a simpler option from $29/mo with a hard MAU cap, fits in.
Side-by-side
| Pendo | WalkMe | Steppr | |
|---|---|---|---|
| Entry price | Free (≤500 MAU); paid ~$48.5k/yr median | ~$14k–$40k+/yr (benchmarked) | $29/mo (2,500 MAU) |
| Pricing model | Free ≤500 MAU, then quote-driven | Custom enterprise quote | Flat tiers, hard MAU cap |
| Public pricing | No (paid tiers contact sales) | No (contact sales) | Yes - every tier listed |
| Free tier | Yes (≤500 MAU) | No | No (7-day trial, no card) |
| Contract | Annual | Annual (often multi-year) | Monthly or annual |
| Surveys / NPS | Yes (NPS / PMF / CSAT) | Yes | No (post-MVP) |
| Knowledge base | No | Yes | No |
| Analytics | Full product-analytics suite | Full (Insights) | Tour & checklist analytics |
| No-code builder | Yes | Yes (desktop Editor + extension) | Yes (no extension) |
| Best for | Mid-market & enterprise product orgs | Large enterprise DAP across many apps | Indie / startup SaaS |
Quote-only and benchmarked figures are labelled as estimates on each tool's pricing page. Verified June 2026.
Where each one wins
Choose Pendo
- You need product analytics + guides + feedback all in one tool.
- You’re a multi-product enterprise where unified instrumentation matters.
- You have the budget and the procurement bandwidth for an annual contract.
Choose WalkMe
- You need to drive adoption across many internal systems (SAP, Salesforce, Workday, legacy / desktop apps), not just one web product.
- You require deep usage analytics, friction insight, and automation (ActionBot) to prove software ROI.
- You need enterprise governance - SSO / SCIM, white-labeling, multi-language, security controls, dedicated CSM.
Choose Steppr
- You want tours, checklists, and announcements - not a full suite.
- You want public, monthly pricing and a hard MAU cap with no overages.
- You want self-serve setup in minutes, no sales call or annual lock-in.
More on Pendo
More on WalkMe