StepprHead to head
Pendo vs Userpilot
Both are capable onboarding tools - Pendo suits mid-market & enterprise product orgs, while Userpilot suits pLG / product-led SaaS, SMB to mid-market. Here's how they compare on pricing and features side by side - and where Steppr, a simpler option from $29/mo with a hard MAU cap, fits in.
Side-by-side
| Pendo | Userpilot | Steppr | |
|---|---|---|---|
| Entry price | Free (≤500 MAU); paid ~$48.5k/yr median | $299/mo (Starter, annual) | $29/mo (2,500 MAU) |
| Pricing model | Free ≤500 MAU, then quote-driven | Per-MAU, annual, tiered | Flat tiers, hard MAU cap |
| Public pricing | No (paid tiers contact sales) | Partial (Growth/Enterprise contact sales) | Yes - every tier listed |
| Free tier | Yes (≤500 MAU) | No (14-day trial) | No (7-day trial, no card) |
| Contract | Annual | Annual (monthly costs more) | Monthly or annual |
| Surveys / NPS | Yes (NPS / PMF / CSAT) | Yes | No (post-MVP) |
| Knowledge base | No | Partial (resource center) | No |
| Analytics | Full product-analytics suite | Full product analytics (Growth+) | Tour & checklist analytics |
| No-code builder | Yes | Yes (Chrome extension) | Yes (no extension) |
| Best for | Mid-market & enterprise product orgs | PLG / product-led SaaS, SMB to mid-market | Indie / startup SaaS |
Quote-only and benchmarked figures are labelled as estimates on each tool's pricing page. Verified June 2026.
Where each one wins
Choose Pendo
- You need product analytics + guides + feedback all in one tool.
- You’re a multi-product enterprise where unified instrumentation matters.
- You have the budget and the procurement bandwidth for an annual contract.
Choose Userpilot
- You want product analytics (funnels, retention, paths) unified with onboarding in one tool.
- You run a survey / NPS program and want it native alongside flows.
- You're scaling PLG and want a resource center, AI agents, and multi-channel workflows.
Choose Steppr
- You want tours, checklists, and announcements - not a full suite.
- You want public, monthly pricing and a hard MAU cap with no overages.
- You want self-serve setup in minutes, no sales call or annual lock-in.
More on Pendo
More on Userpilot